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Privacy Policy

Last updated: March 15, 2025

1. Information we collect

We collect information you provide directly when you:

• Fill out consultation forms (name, email, phone, message)
• Subscribe to newsletters or marketing communications
• Communicate with our support team or chatbots

Automatically collected data via cookies and similar technologies includes IP address, browser type, pages visited, and referral links. See our Cookie Policy for details.

2. How we use your information

We use the collected information to:

• Respond to your inquiries and provide chatbot services
• Improve and personalize your experience on our website
• Send technical notices, updates, and promotional messages (you may opt out at any time)
• Analyze usage patterns to enhance our services
• Comply with legal obligations

3. Sharing of information

We do not sell, trade, or rent your personal information. Limited data may be shared with:

• Trusted service providers (hosting, analytics, CRM) who adhere to strict confidentiality agreements
• Legal authorities if required by law or to protect our rights

4. Data retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time.

5. Your rights

Under applicable data protection laws, you have the right to:

• Access, correct, or update your personal information
• Object to or restrict processing
• Request deletion of your data
• Receive a portable copy of your data

To exercise these rights, contact us at privacy@botforge.hk. We will respond within 30 days.

6. Security

We implement industry-standard security measures including encryption, access controls, and regular audits. However, no online transmission is 100% secure — you provide information at your own risk.

7. International transfers

Your data may be processed in Hong Kong or other countries where our service providers operate. We ensure appropriate safeguards are in place.

8. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our website.